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CGF Articles & Editorials

TREATING CUSTOMERS FAIRLY, OR NOT? (2016-03-07)

Article by Terrance M. Booysen and reviewed by Deon Francis (Partner: Hogan Lovells)

In today’s times, customers are very much aware of their rights. Whether or not a frustrated customer is standing in a long bank or retail outlet queue -- be this in South Africa or even in the bustle of Paris -- one is bound to hear someone shouting “customer service please!”