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CGF Articles & Editorials

GOVERNANCE OF RISK: A CRITICAL ELEMENT FOR BOARD DELIBERATION (2016-03-15)

Article by Terrance M. Booysen

As more pressure is exerted upon organisations to demonstrate good governance across their entire operation, increasingly boards of directors are expected to possess far greater knowledge and understanding of the organisation’s business and its supply chain.

TREATING CUSTOMERS FAIRLY, OR NOT? (2016-03-07)

Article by Terrance M. Booysen and reviewed by Deon Francis (Partner: Hogan Lovells)

In today’s times, customers are very much aware of their rights. Whether or not a frustrated customer is standing in a long bank or retail outlet queue -- be this in South Africa or even in the bustle of Paris -- one is bound to hear someone shouting “customer service please!”